Returns and exchanges are accepted within thirty (30) days of purchase, and if all products and pieces are in the same condition as they arrived to you. Items cannot be scratched or modified in any way and must be wrapped & packed, and packaged to avoid damage during shipping. Return & exchange shipments are paid by the returning shipper. There is a 15% restocking fee. Exchanges are accepted upon correspondence with management only.
Items that are damaged upon return will not be fully refunded after the 15% restocking fee is deducted, rather evaluated for an "as-is" sale & refunded according to their sale price.
No returns are to be mailed to the address on the website or found through google. A return invoice with the address & return instructions will be emailed once the request for a return/exchange has been accepted.
If you would like to exchange or return an item, click here: brenda@StepIntoSAMBA.com